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BY YOUR SIDE FOR 35 YEARS! 🎉

Join our team!

A family business for 35 years , we design and distribute packaging solutions for the
businesses and companies, both in France and internationally .
Thanks to our technical expertise and rigorously selected industrial partners, we have
developed recognized expertise in manufacturing, importing and logistics.

As part of our development , we wish to strengthen our teams and are looking for a:

B2B Commercial Client Manager – Fluent English (M/F) | Permanent Contract

BtoB Commercial Client Manager (M/F)
Permanent contract based in Palaiseau (91)


About us:
A company specializing in packaging, we support our professional clients, including key accounts, in France and internationally with personalized and innovative solutions. As part of our BtoB development, we are recruiting a bilingual English Commercial Client Manager.

Your mission:
Reporting to the Commercial Director, you will be the primary contact for a portfolio of professional clients (France & export).

Your main responsibilities:
• Manage and develop a BtoB client portfolio
• Respond to quote requests and prepare commercial offers
• Ensure order follow-up (logistics, invoicing, after-sales service)
• Negotiate commercial terms
• Identify development opportunities
• Participate in calls for tenders
• Ensure regular reporting via the CRM
• Process and follow up on customer complaints in coordination with the relevant departments (production, logistics, quality)
• Ensure dispute resolution with the aim of satisfaction and loyalty

Profile sought:
• Minimum Bac +2/3 education (2 or 3 years of post-secondary education)
• Minimum 2 years of experience in a BtoB environment
• Fluent English essential (written and spoken)
• Excellent negotiation skills and sense of service
• Organized, autonomous, and rigorous
• Ability to manage sensitive situations with diplomacy
• Proficient in Excel and a CRM

Skills:
• Mastery of sales and negotiation techniques in a BtoB environment
• Ability to analyze client needs and propose adapted solutions
• Complete management of the sales cycle (quote, order, follow-up, after-sales service)
• Ease in using CRM and office tools (Excel)
• Priority management and respect of deadlines
• Ability to monitor and track performance indicators (KPIs)
• Good understanding of logistical flows and supply chain challenges

Soft skills:
• Excellent interpersonal skills and customer service orientation
• Team spirit and cross-functional collaboration
• Proactivity and initiative
• Rigor and organizational skills
• Adaptability in a dynamic environment
• Stress management and handling sensitive situations
• Perseverance and results-oriented
• Sense of commitment and customer satisfaction


Interested? Apply here: https://join.com/companies/gimexfr/15949146?utm_medium=social_sharing&utm_source=copy_link